Careers

Current Positions

CUSTOMER SUPPORT TECHNOLOGIST

We are looking for a Customer Support Technologist to onboard and enable our customers to successfully implement and use our software application ICT Tracker. As a startup so you will wear a few hats but have exposure to an amazing experience to learn and leverage applicable technology when needed. CAD and Autodesk product knowledge is a primary requirement. Position is full time 7:00 am to 4:00 pm Monday through Friday. Reports to the CTO with a preferred location of Orange County, CA.

Duties and Responsibilities:

  • Responsible for working with customer CAD files to convert and streamline data by creating scripts or other programming methods to ultimately teach customers how to convert their own files

  • Responsible for conversion, set-up and customization of customer Navisworks models

  • Responsible for BIM 360 Admin role for setting up users, permissions, folders and upload files

  • Customer success technical support for onboarding and software application use

  • Good people skills and phone skills in a support role

  • Addressing a customer needs to insure they are successful on the implementation and use of our software

  • Responsible for upload/downloading customer files for conversion and set-up

  • Assisting customers with file transfer process as needed

  • Skilled at documenting process for use and training with written and graphic elements plus create videos of processes for end users

Requirements:

  • Strong knowledge of Revit, AutoCAD, Navisworks and BIM 360.

  • Ability to work with 3rd Party software as applicable

  • Programming knowledge AutoLisp, scripting, Dynamo.

  • Strong Understanding of Microsoft Excel, Power queries, data manipulation

    • Power BI knowledge a plus

  • Understand the use of Apple iPad and basic function to load apps

  • CRM software (Hubspot) knowledge a plus

  • Basic design, detailing or construction knowledge a plus.

  • Willing to learn new technology

  • Must be able to follow instructions and provide quality, timely output with minimum supervision

Basic computer skills using current versions of:

  • Autodesk products including; AutoCAD, Revit, Navisworks, BIM360

    • Forge knowledge a plus

  • Windows OS and Apple IOS

  • Microsoft Word, Excel, PowerPoint

  • Power BI knowledge a plus

  • Google Drive, Docs, Gmail

  • Acrobat or Bluebeam PDF software

Submit your resume to info@icttracker.com